refund policy
Wholesale and retail policy.
to cancel your service contract with us yet this excludes the $50 deposit as well as travel expense fees.
We come to you..
Travel fees apply.
Cancellation policy
Within 48 hour cancellation:
Prior to booking applies to below information only otherwise All bookings have a $50 non refundable deposit with full payment prior to services commencing.
Booking cancellations within 48 hours is $50 non refundable or transferable. The rest of the payment is refundable to you.
We sure you understand the convenience of the situation.
49 plus hours notice:
Non-refundable deposit $50 with every booking, it can be transferred to products and servcies as well as add different time for person please refer to our websites terms & conditions.
https://www.azurehealthcentre.com.au/
This Refund Policy ("Policy") applies to all purchases, services as well as processing procedures includes travel, booking fees, credit card fees and transaction fees, unless stated otherwise.
(1) CUSTOMER SATISFACTION IS OUR PRIORITY
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(3) CHANGE OF MIND
We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.
(4) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.
(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 2 weeks and no more than 3 seperate incidences.
(5) OTHER RETURNS
(a) In addition, we may offer returns in the following circumstances.
No refund on oils or products
(b) In order to be eligible for a return under these circumstances, you must:
Proof of purchase. If you are sick and unable to find another user. Strictly no refunds on gift cards.
(c) Any claims for a return under this clause must be made within the following time from the date of 7 days you received the product: Massage is measured from the booking date, massage oils are measured on day of paid purchase
(6) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
(7) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.
(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
(8) PRODUCTS CONTAINING YOUR DATA
In some cases, products that you return may contain your data. The replacement or repair of these products may result in loss of your data. We recommend that you back up any data to avoid data loss. We recommend that you remove sensitive or confidential data as this data may be accessible by anybody who assesses or repairs your products. We are not responsible for any data which is lost as a result of the repair or replacement of your products.
(9) ASSISTANCE FROM MANUFACTURERS
(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.
(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.
(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish.
(10) RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 30 days of having received them.
(11) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this Policy.
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.
(e) You may return products to the following address:
F.Kalaitzis
Parcel locker ID 10156 73708
Shop 59A 447 Portrush Road
GLENSIDE SA 5065
(12) CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:
Azurehealthcentre@gmail.com
F.Kalaitzis
Parcel locker ID 10156 73708
Shop 59A 447 Portrush Road
GLENSIDE. SA. 5065